Refund & Cancellation Policy

Last updated: August 10, 2026

Krafto sells digital goods and digital plan access. Because these are delivered instantly and can be downloaded or used immediately, our refund policy is narrower than for physical goods — please read it before purchasing.

1. Individual product purchases

One-time purchases of a product (font, template, ebook, course, etc.) are non-refundable once the item has been delivered or downloaded, except in the cases below. If you have not yet downloaded or accessed the item, contact us within 48 hours of purchase and we will review the request.

2. Plan subscriptions

Subscribing to Go, Pro, or VIP is a one-time charge that switches your account to that plan immediately (see Terms of Service — plans do not currently auto-renew). Because the charge unlocks full access to the plan's library right away, subscription charges are non-refundable once the plan switch has completed, except in the cases below.

3. When we will refund you

We will issue a refund if:

• You were charged more than once for the same order (duplicate charge);
• Payment was captured but the item or plan access was never delivered to your account due to a technical failure on our end;
• The product is materially different from its description on the product page.

4. How to request a refund

Use Report a problem on the Help page, or email support@krafto.app with your order details. We aim to respond within one business day. Approved refunds are returned to your original Razorpay payment method and may take 5–7 business days to reflect, depending on your bank or card issuer.

5. Cancelling access

Since plans are one-time charges rather than recurring subscriptions, there is nothing to "cancel" — simply don't resubscribe when your access period ends. You can delete your account entirely at any time by contacting support.